Shop Policies

PROP USE

All items sold by Cherry Blossom Props are intended for professional photography prop use only. These items are not for everyday use in terms of durability or safety. Most items contain small decorative elements that are only suitable for short term directly supervised by adult use. Do not allow babies or children to put the props or headbands in their mouth. Do not leave babies and children unattended while wearing/using our props. By completing your purchase, you agree to release Cherry Blossom Props and Jurgita Dambrauskaite-Kausiliene from any direct or indirect liability associated with these items incorrect use. 

PRIVACY POLICY

The Information I Collect:
To fulfil your order, you must provide me with certain information, such as your name, email address, postal address, payment information, photos and the details of the product that you’re ordering.
Why We Need Your Information and How We Use It:
We rely on a number of legal bases to collect, use, and share your information, including:
*As needed to provide our services, such as when we use your information to fulfill your order or to provide customer support;
*if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
*As necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. We use your information to provide the services you requested and in our legitimate interest to improve our services, and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Shopify Policy and Terms of Use.
*By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
Information Sharing and Disclosure:
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
*Shopify. We share information on Shopify as necessary to provide you our services and comply with our obligations under both the Shopify Seller Policy and Shopify Terms of Use.
*Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
*Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
Data Retention:
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce my agreements. We generally keep your data for the following time period: 5 years.
Transfers of Personal Information Outside the EU:
We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
Your Rights:
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. Rights are described below:
*Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
*Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
*Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
*Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law I, Jurgita Dambrauskaite-Kausiliene, am the data controller of your personal information, If you have any questions or concerns, you may contact me at info@cherryblossomprops.com

SHIPPING POLICIES

Processing time
The time we need to prepare an order for shipping varies. Please check individual items for details.
Orders containing both ready to send and made-to-order items will be packed and shipped together after all made-to-order items are ready unless agreed otherwise. 
If you would like to receive your order by a specific date, please e-mail us on info@cherryblossomprops.com before you place the order.
Shipping
We will do our best to meet these shipping estimates, but can't guarantee them:
Australia: 14-30 business days
Canada: 14-30 business days
United Kingdom: 1-7 business days
North America: 7-21 business days
Europe: 5-14 business days
Australia, New Zealand and Oceania: 14-30 business days
Asia Pacific: 14-30 business days
Latin America and the Caribbean: 14-30 business days
North Africa and the Middle East: 14-30 business days
Sub-Saharan Africa: 14-30 business days
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Reshipment
If a package is not able to be delivered due to an inaccurate shipping address provided by the buyer, or if a package is unclaimed by the buyer, the buyer will be responsible for the cost of re-shipping the package.


RETURNS AND EXCHANGES

Returns
We take great pride in our products and thoroughly inspect each item before it is shipped. However, if you are not completely satisfied with your purchase, you can contact us by e-mail info@cherryblossomprops.com within 14 days of your order being received for an exchange or a refund. To be eligible for a return, your item must be unused and in the same condition that you received it.
Return postage costs are the responsibility of the customer (with the exception of faulty goods).

Custom made items cannot be exchanged or refunded for.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within a certain amount of days.

CONTACT INFO:

E-mail:
info@cherryblossomprops.com

Address:
Jurgita Dambrauskaite-Kausiliene
7 Rawlston Way
NEWCASTLE UPON TYNE
Tyne and Wear NE5 3XX
United Kingdom